Position Summary:
The General Manager is responsible for the overall success of the Planet Fitness Club, including operational excellence, team leadership, member satisfaction, and financial performance. This role requires a dynamic leader who can inspire and manage a diverse team while creating a positive and friendly atmosphere for our members.
Responsibilities
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Leadership & Development
- Recruit, hire, train, and manage all club staff, including Assistant Managers, Member Service Representatives, and Certified Trainers.
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- Create a positive work environment, fostering teamwork, and promoting professional growth.
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- Conduct regular performance reviews and provide ongoing coaching and feedback.
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- Develop and implement staff schedules to ensure adequate coverage and operational efficiency.
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Operational Management:
- Oversee all day-to-day club operations, ensuring cleanliness, safety, and a "Judgement Free" atmosphere.
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- Manage and maintain the club's inventory of merchandise, cleaning supplies, and other operational necessities.
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- Ensure all equipment is properly maintained and functioning, coordinating repairs and preventative maintenance as needed.
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- Uphold and enforce all company policies, procedures, and brand standards.
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Member Experience & Sales:
- Drive membership growth through effective sales strategies, community outreach, and promotional events.
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- Ensure high levels of member satisfaction by promptly addressing concerns and providing exceptional customer service.
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- Manage member billing inquiries, cancellations, and other account-related issues.
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- Promote the sale of Black Card memberships and other ancillary services.
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Financial Management:
- Manage the club's budget by maximizing revenue and cost reduction.
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- Prepare and review KPIs to identify opportunities for improvement.
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- Ensure accurate and timely processing of all administrative tasks.
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Qualifications
- Superior Customer Service skills
- Minimum 6-months experience in fitness club management or a similar leadership role
- Proven track record of leading and developing a team
- Strong organizational, communication, and interpersonal skills
- Excellent problem-solving and decision-making abilities
- A passion for fitness and a commitment to creating a positive and welcoming environment
- Ability to adapt to a fast-paced environment and handle multiple priorities.
Compensation
· Competitive salary, performance-based bonuses, and benefits package.
If you are a passionate leader who is ready to make a difference, we encourage you to apply!
Eclipse Fitness Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
